The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.

W. Edwards Deming (1900-1993) American management consultant, educator
Out of the Crisis, ch. 3 (1982)
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Added on 11-Aug-20 | Last updated 11-Aug-20
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