The other part of it is [the belief that] if we just totally opened our souls to one another, we would love one another and get along. This trivializes the fact that people have deep and legitimately-held differences. People think, mistakenly, that etiquette means you have to suppress your differences. On the contrary, etiquette is what enables you to deal with them; it gives you a set of rules. On the floor of the Congress, you don’t say, “You’re a jerk and a crook”; you say, “I’m afraid the distinguished gentleman is mistaken about so and so.” Those are the things that enable you to settle your differences, to bring them out in the open. Everything else just starts battles.

Judith Martin (b. 1938) American author, journalist, etiquette expert [a.k.a. Miss Manners]

In “Polite Company,” interview by Hara Estroff Marano, Psychology Today (1998-03)
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