In reactive problem solving we walk into the future facing the past — we move away from, rather than toward, something. This often results in unforeseen consequences that are more distasteful than the deficiencies removed.

Russell L. Ackoff (1919-2009) American organizational theorist, consultant, management scientist
The Art of Problem Solving (1978)
Added on 12-Mar-15 | Last updated 12-Mar-15
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