Etiquette systems of one kind or another govern all social intercourse, formal and informal, which is why faulty ones are able to do so much damage. A system that denies the innate human need for dignity to specific categories of people, typically the poor and the enslaved, fosters incendiary resentment.

Judith Martin (b. 1938) American author, journalist, etiquette expert [a.k.a. Miss Manners]

Star-Spangled Manners, ch. 1 (2003)
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