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When I speak of the banality of evil, I do so only on the strictly factual level, pointing to a phenomenon which stared one in the face at the trial. Eichmann was not Iago and not Macbeth, and nothing would have been farther from his mind than to determine with Richard III “to prove a villain.” Except for an extraordinary diligence in looking out for his personal advancement, he had no motives at all. And this diligence in itself was in no way criminal; he certainly would never have murdered his superior in order to inherit his post. He merely, to put the matter colloquially, never realized what he was doing.

Hannah Arendt (1906-1975) German-American philosopher, political theorist
Eichmann in Jerusalem: A Report on the Banality of Evil, Postscript (1963)
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Added on 9-Dec-25 | Last updated 9-Dec-25
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It is not murder which is forgiven but the killer, his person as it appears in circumstances and intentions. The trouble with the Nazi criminals was precisely that they renounced voluntarily all personal qualities, as if nobody were left to be either punished or forgiven. They protested time and again that they had never done anything out of their own initiative, that they had no intentions whatsoever, good or bad, and that they only obeyed orders.
To put it another way: the greatest evil perpetrated is the evil committed by nobodies, that is, by human beings who refuse to be persons.

Hannah Arendt (1906-1975) German-American philosopher, political theorist
Lecture (1965-1966), “Some Questions of Moral Philosophy,” New School for Social Research, New York City
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This is from a series of lectures Arendt gave at the New School for Social Research in NYC (1965), and at the University of Chicago ("Basic Moral Propositions," 1966). These were reworked and collected under this title in Responsibility and Judgment, Part 1 "Responsibility" (2003).
 
Added on 18-Aug-20 | Last updated 16-Dec-25
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The trouble with Eichmann was precisely that so many were like him, and that the many were neither perverted nor sadistic, that they were, and still are, terribly and terrifyingly normal. From the viewpoint of our legal institutions and of our moral standards of judgment, this normality was much more terrifying than all the atrocities put together, for it implied — as had been said at Nuremberg over and over again by the defendants and their counsels — that this new type of criminal, who is in actual fact hostis generis humani, commits his crimes under circumstances that make it well-nigh impossible for him to know or to feel that he is doing wrong.

Hannah Arendt (1906-1975) German-American philosopher, political theorist
Eichmann in Jerusalem: A Report on the Banality of Evil, Epilogue (1963)
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Hostis humani generis (Latin for "enemy of humanity") was an admiralty legal term indicating that slavers, pirates, and terrorists were held beyond legal protection and were a legitimate target of any nation.
 
Added on 21-Jul-20 | Last updated 16-Dec-25
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What stuck in the minds of these men who had become murderers was simply the notion of being involved in something historic, grandiose, unique (“a great task that occurs once in two thousand years”), which must therefore be difficult to bear. This was important, because the murderers were not sadists or killers by nature; on the contrary, a systematic effort was made to weed out all those who derived physical pleasure from what they did. The troops of the Einsatzgruppen had been drafted from the Armed S.S., a military unit with hardly more crimes in its record than any ordinary unit of the German Army, and their commanders had been chosen by Heydrich from the S.S. élite with academic degrees. Hence the problem was how to overcome not so much their conscience as the animal pity by which all normal men are affected in the presence of physical suffering. The trick used by Himmler — who apparently was rather strongly afflicted by these instinctive reactions himself — was very simple and probably very effective; it consisted in turning these instincts around, as it were, in directing them toward the self. So that instead of saying: What horrible things I did to people!, the murderers would be able to say: What horrible things I had to watch in the pursuance of my duties, how heavily the task weighed upon my shoulders!

Hannah Arendt (1906-1975) German-American philosopher, political theorist
Eichmann in Jerusalem: A Report on the Banality of Evil, ch. 6 (1963)
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Added on 18-Feb-11 | Last updated 16-Dec-25
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… the strange interdependence between thoughtlessness and evil ….

Hannah Arendt (1906-1975) German-American philosopher, political theorist
Eichmann in Jerusalem: A Report on the Banality of Evil, Postscript (1963)
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Added on 29-Apr-10 | Last updated 16-Dec-25
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The sad truth of the matter is that most evil is done by people who never made up their minds to be or do either evil or good.

arendt - the sad truth of the matter is that most evil is done by people who never made up their minds to be or do either evil or good - wist.info quote

Hannah Arendt (1906-1975) German-American philosopher, political theorist
Life of the Mind, Vol. 1 “Thinking,” Part 3, ch. 18 “The two-in-one” (1977)
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Sometimes shortened as: "The sad truth is that most evil is done by people who never make up their minds to be good or evil."

Originally printed as an essay (1977-11-28), "Thinking -- III," The New Yorker (1977-12-05). That version is slightly longer:

The sad truth of the matter is that most evil is done by people who never made up their minds to be either good or bad or to do either good or evil.
 
Added on 1-Feb-04 | Last updated 31-Mar-26
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